Services - Call Center Outsourcing Solutions

Back Office Services

Our Back Office solutions help business process by delivering value-added services to either complement your core programs or act as standalone programs. Order Processing and other payment options. Our Legal Network Services and Financial Investigative Services provide clients and customers with enhanced capabilities to achieve program objectives.

We have extensive experience providing successful inbound programs and is staffed with highly skilled representatives trained in Order Processing, enabling clients to manage volume increases, generate greater revenue, and minimize consumer complaints. The end result- higher customer satisfaction.

Our Legal Network Services applies the skills, resources, and expertise of more than 20 qualified, reputable collection law firms throughout North America to your portfolio. Our Legal Network Services provides a single point of contact to a nationwide network of skilled Lawyers who specialize in debt collection at various levels including pre-litigation collections, bankruptcy recovery programs, and deceased debtor and probate recovery programs.

At MCS Global Group we also offer Financial Investigative Services to clients as a tool for the collection and verification of financial and background information relative to debtors, consumers, and potential employees. Depending on program intent, a private investigator may be assigned, data may be gathered from Government departments and other sources, extensive skiptracing procedures may be used, credit bureau reports may be obtained, as well as various other database searches performed to fulfill the specific objectives outlined by your program.